Collection and use of personal information

We ship to most countries worldwide, using UPS for deliveries within the United States and FedEx International Priority for all other destinations we serve.

However, due to customs clearance difficulties, we are currently unable to ship to certain countries, including Spain and Mexico.

Thank you for your understanding.

Shipping luxury products worldwide is expensive, but we cover most of the cost.

For the United States, we charge a flat shipping fee of $10 for orders under $75. Orders of $75 or more ship free. For most other destinations, we charge a flat shipping fee of $20 for orders under $200. Orders of $200 or more ship free, just another way we like to spoil you.

All amounts are in USD.

Orders within the United States usually arrive within 2–5 business days. Orders to most other destinations are shipped from Korea and usually arrive within 2–7 business days, depending on your location.

Once your order ships, you’ll receive a tracking number so you can follow its journey.

We offer complimentary gift wrapping for orders outside the United States, and you can select a free message card for each item in your order.

For our US customers, we’re working on bringing these little finishing touches to your orders, too. Gift wrapping and message cards aren’t available just yet, but we look forward to making your gifts extra special.

Yes, for most destinations (including EU and US), duties and taxes are included in your final checkout price. You won’t need to pay anything extra upon delivery.

However, exceptions apply to certain countries where local customs regulations prevent us from pre-paying or covering duties and taxes. Please refer to the excluded country list in the FAQ.

Due to customs complexity, regulatory restrictions, or unpredictable import costs, duties and taxes may still apply upon delivery in the following countries:

Brazil, Argentina, India, Turkey, Israel, UAE, Saudi Arabia, Kuwait, Qatar, GCC Region, Thailand, Nigeria, Pakistan, Egypt, Iran, Lebanon, Ukraine, Venezuela, Iraq, Syria, Philippines, Indonesia, South Africa, Malaysia, Bangladesh, Brunei, Cambodia, Cameroon, Botswana, Belarus, Bosnia, Burundi, Costa Rica, Papua New Guinea, North Macedonia, Madagascar, Tunisia, Seychelles, and Malawi.

In most cases, if your country is not on the exclusion list, your total at checkout will include all applicable import duties and taxes. We work with our logistics partners to ensure these fees are covered wherever local regulations allow. However, customs procedures can vary by country and may occasionally result in additional fees beyond our control. In such rare cases, the local authority may charge the recipient directly.

While this is uncommon, we recommend checking with your local customs office if you have specific concerns.

Neither. This is a temporary coverage policy: We are paying applicable import duties and taxes on your behalf at the time of shipment, so you don't have to. There’s no refund process and no paperwork required from you.

We strive to stay current with customs policies worldwide. However, in the rare case where a local authority enforces additional fees that cannot be pre-paid or bypassed, the customer may still be responsible for those charges, even if the country is not on our current exclusion list.

We reserve the right to update the list of excluded countries at any time, without prior notice, in accordance with legal and logistical changes.

For countries not on our exclusion list, your checkout total generally includes all applicable import duties and taxes. However, customs procedures or unexpected changes in local regulations may occasionally result in additional charges that we cannot pre-pay or cover. In these rare cases, local authorities may charge you directly, and you may be responsible for these fees.

If you have specific concerns, we recommend checking with your local customs office before placing your order.

We may update our exclusion list without prior notice to reflect changes in local regulations or shipping requirements.

We take great care in packaging and quality control, but if your item arrives damaged, defective, or incorrect, we’ll make it right. To initiate an exchange, please contact our customer service team within 7 days of delivery and provide photo or video evidence clearly showing the issue. Once confirmed on our side, we will cover all related shipping and replacement costs, and arrange a prompt exchange. 

We accept all major credit/debit cards, PayPal, and other secure payment options.

Your payment details are always encrypted for your security.

Orders can be modified or canceled before they are shipped.

Please contact us at btso@housebylim.com as soon as possible, and we’ll do our best to assist.

Absolutely, as long as your order hasn’t shipped.

Email us at btso@housebylim.com with your updated address, and we’ll take care of the rest.

We accept returns for unopened and unused products purchased directly from borntostandout.com.

To initiate a return, please contact us at btso@housebylim.com within 14 days of delivery with your proof of purchase. Return shipping fees may apply.

If your product arrives damaged, email us at btso@housebylim.com within 7 days.

We’ll arrange a replacement or refund right away.

All our fragrances are proudly crafted in Korea by skilled artisans, blending tradition with modern innovation. 

Each product is carefully crafted in our dedicated facility using the finest ingredients. 

We source precious oils and rare materials from all over the world, ensuring unparalleled quality and richness in every bottle.

Yes, all our products are cruelty-free and formulated without phthalates or parabens. We are committed to using high-quality ingredients in every formula.

If you’re undecided, our Discovery Set is a great starting point.

It includes sample sizes of our best-selling fragrances so you can explore your options before committing.

Our fragrances are designed to last for years when stored properly.

Keep them in a cool, dry place away from direct sunlight to preserve their quality.

Sustainability is at the heart of our brand. From recycled glass bottles and caps to recycled paper packaging, we aim to minimize waste at every step.

Plus, our screw-type pumps make refills a breeze (where available).

Our customer support team is here to help. Email us at btso@housebylim.com, and we’ll respond within 1–2 business days.