1) Shipping methods and costs
• United States: UPS $10 shipping / Free on orders of $75+.
• Most other destinations: FedEx International Priority $20 shipping / Free on orders of $200+.
• All amounts are in USD. Free shipping thresholds apply after discounts, before taxes and duties.

2) Processing and delivery
• Processing: Usually 1–3 business days after payment clears.
• US delivery: 2–5 business days after dispatch.
• Other destinations: Usually 2–7 business days after dispatch.
• Tracking details are emailed upon dispatch. Delivery times are estimates and may vary due to customs or carrier delays.

3) Non-serviceable or regulatory limits
• Perfume is a regulated, flammable product. Some addresses, regions, or jurisdictions may be non-serviceable or may require licenses, tax IDs, or other special conditions. We currently do not ship to certain countries, including Spain and Mexico, due to customs clearance difficulties. If shipment is not feasible due to the nature of the goods, carrier limitations, local regulations, or customs restrictions, we reserve the right to cancel the order. If we cancel before dispatch, you will be notified promptly and refunded.

4) Address accuracy and delivery attempts
• Provide a complete and accurate shipping address. P.O. boxes may be disallowed for dangerous goods in certain countries. Address changes after checkout are not guaranteed. Carriers may make multiple delivery attempts and/or hold parcels at a pickup point for a limited time. If the parcel is uncollected or undeliverable and returns to us, see section 7 on customer-fault returns.

5) Customs, duties and taxes
• Most destinations: Orders ship Delivered Duty Paid (DDP), with applicable import duties and taxes included at checkout.
• Excluded destinations: Import duties, taxes and clearance fees may be payable by the recipient. Please see our FAQ for the exclusion list.
• You may need to provide a tax ID or import documents. Missing information may delay or prevent delivery. Unexpected local requirements may occasionally result in additional charges, even outside the exclusion list.

6) Loss, delay and risk
• Events outside our control, such as customs inspections, carrier network issues, weather, strikes, peak seasons, or regulatory holds, can extend delivery times.
• If the carrier shows “delivered” but you cannot locate the parcel, notify us within seven (7) days. We will assist with a carrier investigation. Replacements or refunds are assessed at our discretion after the investigation. Theft after a confirmed delivery scan is outside our liability; we may require a signature for certain orders.

7) Shipping costs, free shipping, and customer-fault returns
• Original outbound shipping is a service already rendered and is non-refundable unless the return is due to our error or a verified defect.
• If you received free shipping and your order is later refunded for reasons not caused by us, your refund will show a deduction for the actual outbound shipping cost incurred (which may exceed USD $20).
• If a parcel returns due to customer error, such as an incorrect or insufficient address, refusal, failure to pay duties or taxes, failure to provide required customs information, or failure to collect from a pickup point, your refund will be net of the actual logistics costs we incurred, including outbound and return freight, carrier surcharges, customs or duty reversals, and handling.

8) Returns and exchanges
• Contact Customer Service to obtain a Return Merchandise Authorization (RMA) and instructions before sending any return. Unauthorized returns may be refused.
• You must notify us and obtain an RMA within seven (7) days of delivery.
• For change-of-mind or preference-based returns, items must be unopened, unused, undamaged, and in original sellable condition, including intact outer wrapping, tamper-evident seals, caps, and packaging.
• Because fragrances are dangerous goods, you must follow our return-shipping instructions. Do not return perfumes using unapproved methods.

9) What is eligible for exchange
• If the bottle arrived broken or leaking, contact us within seven (7) days of delivery and provide clear photos or video showing the outer carton, inner protective packing, the product itself, and the shipping label. Upon verification with our shipping facility and the relevant carrier, we will arrange a replacement at no additional cost, including all related shipping and replacement costs.
• If we shipped an incorrect item, we will correct it at no cost.

10) What is not eligible
• Any item that has been opened, sprayed, used, or has broken or missing seals or altered packaging.
• Items missing components (including caps, boxes, or gifts) or not in sellable condition.
• Items returned after the seven-day window without our written agreement.
• Where permitted by law, samples, discovery sets, personalized items, and limited collaborations are final sale.

11) Refund method and timing
• Refunds are issued after we receive and inspect the returned goods for compliance with this policy.
• Refunds are made to the original payment method only.
• We typically process refunds within 5–10 business days after receipt of the return; your bank or card issuer may require additional time to post the credit.
• Any deductions described in section 7 will be itemized on your refund.

12) Abuse, fraud and resale
• We may refuse returns, limit service, or close accounts in cases of suspected abuse, fraud, or unauthorized resale. We may require identification, a signature, or additional verification at our discretion.

13) Right to cancel or limit orders
• We may reject, cancel, or limit any order before shipment if we believe it cannot be fulfilled legally, safely, or compliantly—for example, due to dangerous-goods restrictions, carrier limitations, local laws, sanctions, customs barriers, or suspected fraud. If canceled before dispatch, you will receive a full refund of the purchase price paid.

14) Force majeure
• We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, epidemics, war, sanctions, governmental actions, labor disputes, carrier disruptions, or utility failures.

15) Contact (RMA and support)
• BORNTOSTANDOUT® Customer Service
1F, 43-1, Itaewon-ro 55-gil, Yongsan-gu, Seoul, Republic of Korea (04348)
btso@housebylim.com
+82 70 8019 0995

16) Governing law and consumer rights
• This policy is governed by the laws of the Republic of Korea, without prejudice to mandatory consumer protections in your country of residence that cannot be waived by contract.